PAYMENT

Upon confirming your order, please proceed with your payment. Your slot will be held for for you for 6 hours. If payment is not made within this time frame, your slot will be released. Please check back to confirm availability before making your payment.

All orders will be processed according to the timeline. Please wait patiently for your turn.

REFUNDS / EXCHANGE

Upon confirming your order, any cancellations of slots must be made at least 8 weeks in advance. There will be no refunds as the slot has been reserved for you, preventing us from accommodating other potential buyers. Your deposit will be converted to credit, to be utilized within a year.

Please confirm all final design details at least 4 weeks before your event date to ensure your order stays on track. We will not be responsible for any late deliveries if details are confirmed later than this. If we do not receive your final details and the lead time for your order is less than 2 weeks, your order will be canceled without a refund.

Once the design is confirmed, no further amendments can be made. If you wish to change the design, you will need to place a new order.

Our artistry is crafted to meet your every expectation in the absence of specific personal preferences.

Custom-made items cannot be returned, refund or exchanged. Should you have any issues with your order, please let me know so I can rectify them for you.

WAITING TIME

Ready Designs: Please place your order at least 4 weeks before the due date.
Full Customization: Allow 5-8 weeks for processing. Please check with me for the latest waiting time.
Urgent Orders (less than 3 weeks): Direct message me to check availability. A rush-order fee will apply.
*Note: Waiting times vary based on the complexity of the order.

Just a gentle reminder: If you need to make any changes to the actual event date, please inform us at least 3 weeks in advance. Any changes made with less than 3 weeks’ notice will be considered a RUSH MY ORDER and will incur an additional surcharge, depending how tight the timeline is.

*RUSH MY ORDER FEE : Fee depends on lead time / complexity of order.

DELIVERY

We strive to ship all orders 4-5 days before your event date. Should you place you orders months before the actual date of event, your order will only be shipped 5 days in advance. Please ensure the event date on your order form is accurate, as we will not be liable for any errors. If you need to make a last-minute change to the event date, please inform us as soon as possible, with at least 3 weeks’ notice. Failure to do so may result in late deliveries, for which we will not be responsible, or may incur a rush-order fee.

**Special request for early delivery arrangement can be requested, subject to availability.

Shipment of orders will take place on business days, not being a public holiday in Singapore. Therefore, please, take into account any public holidays in Singapore. Deliveries will also be made on business days, not being a public holiday. Note that public holidays may vary per year.

Delivery charges starts from S$8.00 and varies depending on how big / urgent your order is. Please take this point into consideration.

THINGS TO TAKE NOTE

Please note that the actual color of the product may differ from the pictures or drafts provided. Variations in color may arise due to a number of factors, such as: Differences in monitor or mobile display capabilities Individual perceptions of color Lighting conditions at the time the photo was taken Therefore, we cannot guarantee that the color of the product you receive will be an exact match to the images shown.

LASTLY

@Craftylittlewhale reserve the right to make changes to these Terms and Conditions at any time at our sole discretion and without reference to you wherein you consent to the current Terms and Conditions applicable to you accordingly.

Important Notice Regarding Handmade Products

Please note that all of our products are meticulously handmade, and as such, may not be as perfect as machine-made items. We kindly ask that you only place an order if you are able to accept any imperfections thats not within our control.